1. If you're providing original artwork, please ensure that the artwork is at least 150-300 dpi and in jpeg, png, psd, or eps format. 

2. Once you have your design ready, simply choose your desired material, whether it's a t-shirt, cap, tote, tumbler, or other item

3. Send us the detailed information about your order. We'll take care of the rest, ensuring that your custom gift is made to your exact specifications.

4. Upon receipt of your artwork, we will create a proof for your review. Once approved, we will begin production. The exact process applies to custom designs. Typical production time is 3-5 days for less than 10 items and 5-7 days for 11+ items.

Our tees are unisex tees that are true to size. If you would like it to be more fitted, we recommend you size down. If you like a more oversized look, make sure to size up. Contact us for any help in sizing

At Royce and Co., we take great pride in the quality of our custom products and want you to be completely satisfied with your order. Because each item is made to order, custom products are not eligible for return or exchange unless there is a defect or an error in production.

Order Accuracy & Quality

Please review all artwork, sizes, and order details carefully before approving your order. Once production begins, changes or cancellations cannot be made.

Defects or Order Issues

If you receive an item that is defective or incorrect, please contact us within 10 business days of delivery at info@roycenco.com. Include your order number, a brief description of the issue, and photos if possible. Our team will review your request promptly and arrange a replacement or correction as needed.

Refunds

Refunds are only issued if an order is canceled prior to production or if we are unable to fulfill your order as specified.

Actual colors may vary from our listing photo and the final product. This is due to the fact that every computer monitor displays different colors and everyone sees these colors differently. We try to edit our photos to show the listings as close as life-like as possible, but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see accurately illustrates the true color of the product.

Turn inside out.

Machine wash cold.

Tumble dry low.

Do not bleach.

Do not iron directly on design.

We take about 3-5 business days to create the items. Everything is printed and handmade just for you. On average your order will be sent out within 3 days of ordering.

The estimated shipping delivery time in the US is 4-6 business days.

We use the following brand of shirts:

Gildan 5300 Heavy Cotton
- 100% Heavy cotton
- Your everyday shirt

Gildan 980 Softstyle
- 100% Ring Spun Cotton
- Fit for a flattering and slimmed-down look
- Premium shirt

Bella Canvas 3001
- 100% Airlume combed and ring-spun cotton
- Crew neck
- Premium shirt

Gildan sweatshirt
- 50% cotton, 50% polyester- Medium-heavy fabric

Yes, we offer a Local pick up around San Antonio North Hwy 281 and Loop 1604 ONLY at this time.

Privacy Policy for Royce and Co.

At Royce and Co., we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website Roycenco.com and make a purchase.

1. Information We Collect

When you visit our website and place an order, we may collect the following information:

Your name, email address, shipping and billing address, phone number

Payment details (processed securely via third-party payment providers such as Amazon Pay, PayPal, and Stripe)

Order history and preferences

2. How We Use Your Information

The information we collect is used to:

Process and fulfill your orders

Provide customer service and support

Improve our website and offerings

Send order updates, promotional offers, or marketing communications (if you opt-in)

3. Payment Security & Privacy

We do not store or have access to your full payment details. All transactions are securely processed through trusted payment providers like Amazon Pay, PayPal, and Stripe. Your payment information is encrypted and protected by industry-standard security protocols.

4. Data Sharing & Third-Party Policy

Royce and Co. does not sell, rent, or share your personal information with third parties. Your data is used exclusively for our records and order processing. The only exceptions are:

When required by law (e.g., fraud prevention, legal compliance)

When necessary to fulfill your order (e.g., shipping providers)

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your shopping experience. These help us analyze website traffic, personalize content, and improve performance. You can manage your cookie settings in your browser.

6. Your Rights & Choices

You have the right to:

Request access to your personal information

Request corrections or updates to your information

Opt-out of marketing emails at any time by clicking "unsubscribe" in our emails

7. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. However, no online transmission is 100% secure, and we encourage safe browsing practices.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 Email: info@roycenco.com

📍 Address:

12600 Hill Country Blvd.

STE R-130 PMB 3105

Bee Cave, TX 78738

By using our website and services, you agree to the terms outlined in this Privacy Policy. We may update this policy periodically, so please review it regularly.

Royce and Co.

Gear Up. Stand Out.